Monroe County, NY

Frequently Asked Questions


Q. What time does the Airport Open? What time does the Checkpoint Open? What time does the Airline ticketing counters Open?

The Airport terminal itself is open 24 hours per day 7 days per week.

The Central Security Checkpoint typically opens between 4:30 - 4:45 am.  This may vary slightly depending on the airlines schedule for departing flights as well as during busy travel periods such as the holidays or winter break travel.

Airline ticketing counters do open at least 90 minutes prior to their first scheduled departing flight of the day.  It is important to arrive to the terminal at least 90 minutes prior to your scheduled departure time.

Q. How can I buy an airline ticket?

There are a many ways to reserve a seat with an airline. The airlines make reservations at the ticket counter, online, through travel agents or by their toll free phone reservations number listed below.

View airline information.

Q. Where do I pick up arriving passengers in the airport?

You can meet your arriving passenger in the baggage claim area. If you come inside to meet your passenger, you can park in the Short Term Parking Lot.  The rate for this lot is $2/hour.

Only ticketed passengers are permitted through the security checkpoints. Meeters/greeters can meet arriving passengers in the baggage claim area.

The Cell Phone Lot offers free parking while waiting outside for your passenger to disembark the aircraft, claim their luggage and are ready to be picked up.

Q. Where can I find something to eat?

Picture of waiting in food area at GRIA.

The airport offers a variety of food and beverage establishments.

Learn more.

Q. Can I pick up someone at curbside?

Yes. The passenger must be waiting curbside with all their luggage waiting to load into a vehicle. It takes approximately 15 to 30 minutes to deplane and pick-up luggage, so plan on picking up your party 15 to 30 minutes after the flight arrives.  There is no waiting or no parking at the curb for arriving passengers. If a vehicle is left unattended for any reason, the vehicle will be ticketed and towed at the owners’ expense.

Q. Can luggage be checked in at the curb?

Curbside assistance is available at ROC, but curbside check-in is not.  Skycaps are available to help you with your luggage and the check-in process. Single occupant vehicles cannot use curbside assistance, since this leaves the vehicle unattended.

Q. What time should I arrive at the airport before my scheduled departure?

Airport and airline officials encourage travelers to arrive at the airport at least 90 minutes before domestic, and two hours before international scheduled departures. This time will allow the traveler to find parking, catch the shuttle bus from the lot, check-in at the ticket counter and clear through the security check point. Officials also encourage travelers to call their airline's 1-800 number regarding any questions you may have on the status of your flight.

Q. My son/daughter will be flying alone. What are the procedures?

Children flying alone are permitted to be escorted by one parent through the Security Checkpoint to the gated area. At the ticket counter, the ticket agent will issue the parent a “concourse pass” with all the flight information on it. This is also the same for a parent picking up a child flying alone.  The Airline is responsible for issuing "concourse passes" and therefore use their discretion as to whether or not a pass can be issued.

Q. How many carry-ons can I bring on board the plane?

Passengers are permitted to bring one carry-on and one personal item, such as a briefcase, lap top or purse.

Back to top

Q. Will I have to put my laptop, pager or cell phone through the x-ray machine?

Yes. Security screeners will (may) ask travelers to turn on all electronic devices to show they are operational.

Q. Do I still check in at the ticket counter if I have an e-ticket?

All passengers must attain a boarding pass before they are permitted past the Security Checkpoint. Boarding passes are no longer issued at the gate.

E-ticketed passengers also must have a boarding pass before they can pass through security. Passengers can attain boarding passes at the ticket counter, at a self-serve kiosk or online. For more information please contact your individual airline.

Various airlines at ROC participate in the mobile boarding pass program. Visit your airline website or call your airline directly to find out if your airline participates.

Q. What type of identification do I bring to the airport?

Passengers 18 years and older need to bring a government-issued photo ID to the airport and be prepared to show it at any time.

Passengers under the age of 18 are not requried to have any form of ID.  If the traveler has an ID with their name and photo on it - it is recommended that they bring it. 

For identification questions you can contact our local TSA agents by calling 585-463-2980.

Q. I am a diabetic and carry syringes. Will I be able to carry this on board a plane?

Yes. Persons carrying special medications that require needles or syringes need to make sure the medication is clearly marked with the pharmaceutical label.

Q. Which airlines service the Greater Rochester International Airport?

ROC is currently served by seven major domestic air carriers, including American, AirTran, Delta, jetBlue, United, US Airways and AirCanada, and approximately 12 regional partners and smaller airlines. Although airline service is dynamic and flight schedules change seasonally, the airport has typically provided about 120 flights per day to 19 cities (22 airports), serves more than 2.4 million passengers annually. With connections to large hub airports, service is provided to any airport worldwide. At this level of activity, the FAA classifies the airport as a “Medium Hub.”

Q. What are the most popular destinations from Rochester?

The number of final destinations of passengers is in the hundreds; however, the top ten destinations from Rochester are listed below in descending order:

  1. New York City Area
  2. Orlando 
  3. Atlanta 
  4. Tampa 
  5. Baltimore 
  6. Boston 
  7. Chicago 
  8. Charlotte 
  9. Los Angeles
  10. Las Vegas 

NYC is ROC's top destination for passengers departing.

Q. What is the largest airline at the airport?

Delta Air Lines has the largest passenger share at ROC with 24.2% of ROC's passengers flying on Delta Air Lines. 

Q. What non-stop destinations does the airport offer?

Learn more.

Q. How does an airport operate?

To see how it all works, ROC offers an Airport Tour Program.

Tours are available, and are offered without charge to groups such as schools, scouting organizations, senior centers, church clubs, professional societies, etc.

Learn more.

Q. Which Rental Car companies serve the Greater Rochester International Airport?

Learn more.

Q. What are the names of some hotels in the Rochester surrounding area?

Learn more.

Q. What items can I no longer carry on the plane?

Picture of new check point area at GRIA.

The Transportation Security Administration (TSA) has issued a list of items banned from all carry-on bags.

The following items will not be allowed through the security checkpoint. Please note that this list is not all-inclusive. In addition to items specifically listed here, other items that may be deemed to present a potential threat may also be prohibited.

  • Ammunition
  • Automatic weapons
  • Axes
  • Baseball bats
  • BB guns
  • Billy clubs
  • Blackjacks
  • Blasting caps
  • Bows and arrows
  • Box cutters
  • Brass knuckles
  • Bull whips
  • Cattle prods
  • Compressed air guns
  • Corkscrews
  • Cricket bats
  • Crow bars
  • Disabling chemicals or gases
  • Dog repellent spray
  • Dynamite
  • Fire extinguishers
  • Flare pistols
  • Golf clubs
  • Gun lighters
  • Gunpowder
  • Hammers
  • Hand grenades
  • Hatchets
  • Hockey sticks
  • Hunting knives
  • Ice axe/Ice pick
  • Knives (any length)
  • Kubatons
  • Large, heavy tools (such as wrenches, pliers, etc.
  • Mace
  • Martial arts devices
  • Meat cleavers
  • Metal scissors with pointed tips
  • Numchucks
  • Pellet guns
  • Pen knives
  • Pepper spray
  • Pistols
  • Plastic explosives
  • Pool cues
  • Portable power drills
  • Portable power saws
  • Razor blades (not in a cartridge)
  • Religious knives
  • Replica weapons
  • Revolvers
  • Rifles
  • Road flares
  • SCUBA knives
  • Sabers
  • Screwdrivers
  • Shot guns
  • Ski poles
  • Spear guns
  • Starter pistols
  • Straight razors
  • Stun guns/shocking devices
  • Swords
  • Tear gas
  • Throwing stars
  • Toy transformer robots (this toy forms a toy gun)
  • Toy weapons

If you have any doubt in your mind about an item, please visit the TSA website.

  print this page    email this page    back to top

About MonroeCounty.gov · Accessibility and Standards · RSS News Feed
Disclaimer and Privacy Policy · Non-Discrimination Policy

Official Site of Monroe County, New York. Copyright © 2014 Monroe County. All Rights Reserved.
Comments or suggestions? Please e-mail the MonroeCounty.gov webmaster.

Get Adobe Reader free from Adobe.com. Get the free Flash Player from Macromedia.

Airport Right Now

  • Passenger Survey
    Thank you for flying ROC!
    We Want Your Feedback!
    Complete our short online survey regarding your most recent experience at ROC.
  • Operation Welcome Home
    ROC supports Operation Welcome Home coordinated by the Veterans Outreach Center.  If you have a family member who is returning from military service and you would like to request an organized greeting - please call 585-295-7854. Or visit the Veterans Outreach Center's website by clicking here for more information.
    Thank you for your service.
  • TSA Pre✓™ Begins at ROC!
    TSA Pre✓™ lane hours are currently as follows:
    4:30 to 6:30 a.m.
    9:30 to 11:30 a.m.
    3 to 4:30 p.m. (Hours are approximate)
    Click Here for more Info.