Passengers with Special Needs
The Greater Rochester International Airport provides all travelers with equal access to safe and convenient Airport amenities to allow for stress-free travel by passengers of all physical abilities. We offer a number of services and resources to assist below:
Before You Arrive at the Airport
Inform your airline of your particular needs so that they can put the information in your reservation. This includes pre-arranging wheelchair assistance, visual or hearing assistance, service animals and pets etc.
There are reserved accessible parking spaces for travelers with disabilities in all of the Airport operated parking lots. Official designation on license plates or other official documents issued by a municipality (state, county, town) must be prominently displayed.
In addition, Airport Shuttle Buses are equipped to assist passengers in wheelchairs providing them with service from their car door to the ticketing lobby.
Skycaps are available to assist departing passengers with wheelchair and luggage assistance from the curbside to the ticketing lobby.
Remember to inform your airline at least 24 hours in advance of travel of your particular needs. The airline is responsible for arranging for wheelchair assistance from the gate to the baggage claim through Skycap services.
Inside the Airport
Wheelchairs are provided to passengers via the airlines. Travelers must contact their airline directly to request wheelchair assistance.
All restrooms in the terminal have a larger stall and lower accessories such as sinks, mirrors and hand dryers to accommodate wheelchair users and children. All restroom signage is marked in Braille for the visually impaired. All restrooms also have a family restroom available for passengers.
All elevators in the terminal and parking garages have Braille and raised numerals inside with lowered control panels for accessibility. Elevators are located inside of all three terminal doors on both the upper & lower level of the terminal. Elevators are also located on each of the Concourses for boarding purposes.
Frontier payphones are located throughout the Airport for passengers. At every phone bank there are TTY phones for deaf and hard of hearing passengers. Each phone includes a keyboard and all payphones have speaker adjustments to assist passengers with varying degrees of hearing loss. One payphone at each bank is lowered for accessibility.
Phone banks can be found: At the lower east and west entrances to the baggage claim, inside the Public Airfield Viewing Area adjacent to the ticketing lobby, adjacent to the Concourse B waiting area, on Concourse A across from the bar, on Concourse B across from the Hudson News Store.
Public Access Video Phones (PAV)
The Airport has four public access video phones located in the terminal. There is no charge for using the PAV phones. The phones assist passengers who are deaf and hard of hearing to communicate with greater ease by utilizing sign language to connect with others. Video phones can be found: adjacent to the Visitor Information booth in the baggage claim, across from the Jetblue counter in the ticketing lobby and at the entrance to each concourse across from food vendor Gusto and EuroCafe.
Signage and stickers are placed throughout the terminal to indicate the availability of Interpretype equipment. Interpretype is an interactive communication system that provides a means of communicating without using speech. Instead it provides its end users with keyboards for face-to-face instant messaging. Units are located at each airline ticket counter, each car rental counter, the Information Booth in the baggage claim, the Passenger Checkpoint, Airport Dispatch, Airport Administration and is availble to first responders.
The Airport maintains a list of employees who speak second languages. For language assistance, these employees have volunteered to be called upon to assist at any time.
Service Dog Relief Areas
There are two areas outside the lower level at each end for traveling animals. These grassy areas, marked with designated signage are equipped with bags for cleanup.
Wireless Internet is free of charge and can be accessed on the upper level from Concourse A through the food court/main terminal area to Concourse B.
Smarte Cart Rental
Luggage cart dispensers are located in the baggage claim area. They may be rented for $4 each with a rebate of $0.25 cents upon return of the cart. The dispensers also accept credit cards.
House Phones are located throughout the Airport for traveler assistance. Airport Dispatchers are on call 24/7 to assist passengers with way finding or other assistance issues they may encounter while in our facility.