Airport Services


Advertising Opportunities

ROC offers a variety of opportunities for local businesses and corporations to advertise their products in our terminal. Our Airport is a great place to purchase advertising space, the advertising is highly visible throughout our terminal and is available on both sides of security. Over 2.4 million passengers traveled through ROC in 2013 and that doesn't even count the hundreds of thousands of meeters and greeters that fill our airport annually.

ROC is the first impression business travelers get of the Greater Rochester region. Advertising at ROC portrays the many important contributions local businesses and corporations have leant to our regions economic vitality. Below are examples of the different advertising mediums available at ROC. For more information on airport advertising space, please contact us by e-mail or contact Samantha Rothschild at NORMAL Communications 585-262-6030.

  • Coloramas
    Large, two-sided, back-lit units that hang from the airport ceiling.  There are two Coloramas at GRIA, one at the head of concourse A and the other at the head of concourse B. 
  • Dioramas
    Smaller than the coloramas, the back-lit units are placed throughout the airport terminal. Dioramas appear on flight information displays as seen here, as well as beyond security in concourses A and B, upstairs in each waiting area rotunda, along the terminal walls in the upper halls, above the escalators and along the baggage claim area. 
  • Bus Shelter Posters
    There are two bus shelters on the terminal roadway and one bus shelter at the exit of the airport facing the intersection of Brooks Avenue and Buell Road. The shelters can accommodate two posters, one on each side.
  • Baggage Claim Banners
    GRIA has ample wall space along the six baggage claim belts to hang banners. The baggage claim area is on the lower level with the car rental agencies.
  • Parking Garage Banners
    There is limited space along the walls of the parking garage for banners also. The parking garage banners face the short term parking lot and the main terminal road along the front of GRIA.
  • Glass Kiosks
    The airport has round, glass, lighted kiosks to display products throughout the terminal. The kiosks appear on the upper and lower level as well as beyond security on concourses A and B.
  • Product Displays
    There is limited space throughout the airport terminal for privately owned company kiosks, automotive displays, product displays, etc. Please contact us if you have a free standing display, product or kiosk you would like to have placed at the airport for a designated time period.
  • Hospitality Boards
    Designed specifically for hotel/motel accommodations, dinner/restaurants and attractions in the Rochester area. There are two hospitality boards in ROC, both are located on the lower level next to the baggage claim area. In addition, the hospitality board has a telephone and extension listings.

For more information about advertising in the Greater Rochester International Airport (ROC) please contact mcairport@monroecounty.gov or contact NORMAL Communications at 585 262-6030.


Billboards

Four billboard locations are available for advertising along I-390 adjacent to the Airport.  For more information about advertising on these billboards please contact Lamar at 585-244-5330.


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Air Cargo Facilities

We provide the service and efficiency your shipping operations demand with outstanding cargo facilities, congestion-free air space, a wide selection of commercial carriers, U.S. Customs and a location in easy reach of major U.S. markets.

Our cargo shippers include:

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Airport Tours

Picture of stained glass window at GRIA.

To see how it all works, the Greater Rochester International Airport offers an Airport Tour Program.

Tours are available and offered without charge to groups such as schools, scouting organizations, senior centers, church clubs, professional societies, etc.

What You Will See

Our tours provide a close-up look at Monroe County’s airport and how it operates, as well as useful traveling tips. Tour participants see an airport in action.

In addition to airport and aviation commentary by a tour guide, presentations may be offered by different airport specialty groups, such as airline representatives, U.S. Customs, airport fire and rescue, airport officials, law enforcement agencies and security specialists etc.

We can customize a tour to fit the interests or special needs of different groups. Tours generally take one to three hours and group sizes are typically limited to 24 people.

Making Arrangements

Advance reservations are required, and can be made by filling out our online reservation form:

If you have any questions please contact Airport Administration by email mcairport@monroecounty.gov or phone (585) 753-7011.

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Aviation Services - Fixed Base Operators (FBO)

USAirports Flight Support & JetSmart Aviation

Friendly professional staff members are ready, willing and able to go the extra mile to provide flight crews and their passengers everything they may need. USAirports and JetSmart offers a wide variety of aviation needs such as, maintenance, avionics, weather/ flight planning, quick turn fuel service, de-icing and much more.

USAirports Flight Support

1295 Scottsville Road
Rochester, New York 14624
Phone: 585 527-6835
Fax: 585 527-6837

Visit the USAirports Flight Support website.

JetSmart Aviation

1205 Scottsville Road

Rochester, New York 14624

Phone: 585 235-9040

Fax: 585 235-5816

Visit the JetSmart Aviation website.

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Baggage Claim

For traveler convenience, four baggage claim carousels are centrally located at ground level in the terminal. For baggage assistance, contact the appropriate airline baggage office or go to the individual airline ticket counter.

Banking

For your convenience the Canandaigua National Bank and Trust has ATM machines located in the terminal's food court and in the baggage claim by AeroMart.

Business Opportunities

The Greater Rochester International Airport periodically has terminal space available for food, retail and service concession business opportunities. As these opportunities develop, Monroe County will advertise a “Request for Proposal” in The Daily Record and other business publications for the specific concession. Please refer to recent editions of the The Daily Record for any current request information.

Airport Mailers, Inc.

Picture of Checkpoint Mailer box.

Alternative to Surrendering Personal Items

The Greater Rochester International Airport (ROC) was the first airport in New York State to offer departing passengers an alternative to surrendering items of personal value at security checkpoints. Passengers no longer have to deal with the frustration of parting with items due to security constraints.

Airport Mailers, Inc. is a convenient service that places secured, blast resistant drop boxes beyond security at each ROC checkpoint. Passengers will have the option to mail their items back to themselves at an affordable cost that in no way infringes upon security guidelines. This gives passengers the opportunity to maintain possession of items that had normally been surrendered at checkpoints post 9/11. Surrendered items are sent to a metal recycling facility.

Fearful Flyers Course

Picture of inside of airplane cabin full of passengers.

The Greater Rochester International Airport (ROC) is the host location for the Fearful Flyers Course. Judith Johncox Willis, relaxation therapist and stress management consultant with 35 years of experience, will be offering a four week course designed to help those manage their fear of flying.  Building upon the success of last years program, the Greater Rochester International Airport and Mrs. Willis are working in collaboration to offer this Fearful Flyer course to those interested. 


The fee to enroll in Judith’s course is $175 per person. 

This 10 hour (4 week) course is designed to provide participants with valuable information and new skills that will make flying “Just Something You Do.”

For more information or to register for this course please call Judith at 585-264-0245.


Class schedule for 2015

Spring Session 2015

4 Week Course, Wednesday Evenings

6:00 p.m. until 8:30 p.m.

March 11, 18, 25 and April 1

*Graduation Flight April 2


Summer Course 2015

4 Week Course, Wednesday Evenings

6:00 p.m. until 8:30 p.m.

July 8, 15, 22, 29

*Graduation Flight July 30


Fall Course 2015

4 Week Course, Wednesday Evenings
6:00 p.m. until 8:30 p.m.
September 16, 23, 30 and October 7
*Graduation Flight October 8

(*Graduation flight is optional at the individual's discretion-not required, dates subject to change)

(**Additional sessions may be added if there is a demand.  Please contact the instructor Judith at 585-264-0245 to discuss this possibility.)


Course Outline

  • Week 1
    Introduction, outline of course with explanations, general discussion and interaction of specific thoughts and feelings concerning flying (does claustrophobia, fear of heights, loss of control enter into your fear?), refined definitions of fears/phobias/anxiety and relaxation technique skill (explanation, significance and application).
  • Week 2
    Discussion- Q&A, review skills: relaxation technique. Airport Tour (tours may vary) of Airport Fire Department, Communications Center, Jailhouse, Central Security Checkpoint, Federal Express, Skill thought processing (explanation, significance and application).
  • Week 3
    Discussion- Q&A, review skills: relaxation technique, thought processing, control tower description and explanation, understanding air turbulence, new skill - imaging (explanation, significance and application).
  • Week 4
    Discussion- Q&A, review skills: relaxation technique, thought processing, imaging, actual boarding experience (pilot, flight attendant, application of skills learned in class) and conclusion.

Federal Aviation Administration (FAA)

The Federal Aviation Administration (FAA) is responsible for all aircraft operations on the ground and in the airspace of the Rochester International Airport.

The FAA operates the Airport Traffic Control Tower (ATCT) and the Flight Standards District Office (FSDO). The tower has a radar room or TRACON (Terminal Radar Approach Control) where air traffic controllers monitor the in-flight activity of all aircraft entering Rochester airspace. The Rochester ATCT is one of only a few towers in the U.S. to use the latest state-of-the-art radar display system know as STARS (Standard Terminal Automation Replacement System). STARS enables the controllers to guide more aircraft, more safely than ever before. Radar data can be received from multiple sources, virtually eliminating equipment failures.

Picture of GRIA Traffic Control Tower.


Rochester Air Traffic Control Tower

1375 Scottsville Road
Rochester NY 14624
Phone: 585 463-3800


FAA Flight Standards District Office

Rochester FSDO, EA-23
One Airport Way, Suite 110
Rochester, NY 14624
Phone: 585 436-3880
Fax: 585 436-2322


FAA Flight Service Weather

1-800-992-7433


Informational Links

Food and Beverage

Hungry travelers with boarding passes can satisfy their cravings at dining facilities located post-security.

Restaurants

  • Brioche Doree

A unique parisian style and urban french cuisine concession that offers grab and go meals for passengers.  Freshly baked, homemade products are offered daily.

Hours of Operation: 4:30 am until 8 p.m. daily.

  • McDonald's

A fast food restaurant.
Hours of operation:  4:30 a.m. until 9:00 p.m. daily.

  • Famous Famiglia

"New York's Favorite Pizza" offers passengers a wide array of menu options including traditional and specialty pizzas, Italian favorites such as chicken parmigiana, baked calzones, gourmet pastas and salads.
Hours of operation:  5:00 a.m. until 8:00 p.m. daily.

  • Euro Cafe

European-style cafe serving gourmet style coffee, tea and pastries.  Located on the B Concourse.
Hours of operation:  4:30 a.m. until 7:00 p.m. daily.

  • Red Osier

Red Osier, locally owned, national distributor of roast beef and prime rib operates a kiosk located in the Airport's main food court.  Passengers can pick from a variety of sandwiches, soups or salads.  Or, pick up a "plane pack" to bring on board their flight for a quick bite to eat.
Hours of operation:  5:00 a.m. until 8:00 p.m. daily.

  • Subway

A deli style franchise serving fresh bread baked daily.  Sandwiches and subs are made to order and prepared in front of the customer.
Hours of operation:  5:00 a.m. until 7:00 p.m. daily.

  • Gusto

An Italian Ristorante. In Italian, "gusto" means taste or flavor.  Located in Concourse A.  Grab a snack or sit down for table service.  Featuring made-to-order breakfast, antipasti, homemade soups, salads, grilled paninis, pasta and more!
Local phone number:  585.235.4744

  • Dunkin' Donuts

Enjoy a cup of coffee, a latte or your favorite drink of choice before boarding your flight.  Compliment your beverage with your choice of breakfast sandwiches, bagels, croissants, muffins and other delicious bakery items.  Located in the food court near the entrance to Concourse A and in the Ticketing Lobby across from the US Airways ticketing counter.
 

Food Concessions

The Greater Rochester International Airport also offers two food concessions pre-security for meeters and greeters to the terminal.

  • AeroMart

A convenience style store and gift shop located in the center of the baggage claim. AeroMart offers a comfortable seating area for eating.

Hours of operation:  7:00 a.m. until 8:00 p.m. daily.

  • Dunkin Donuts

Located in the ticketing lobby across from the US Airways Ticketing Counter.

Bars and Lounges

Relax and unwind before, after, or anytime in between flights at one of two places located post-security.

  • Blue Zone
    Located on Concourse A.
    Hours of operation:  11:30 a.m. until 8:00 p.m. daily.
  • Genesee Pub & Alehouse
    Located on Concourse B.
    Hours of operation:  11:30 a.m. until 8:00 p.m. daily.

Frontier Business Center

Arrive at the airport early?
Need a place to finish that important business report before departing?

The Frontier Business Center is open from 5:00 a.m. until 11:00 p.m. to provide business professionals with a quiet and convenient site to complete those important business tasks.

Private work stations, data ports and telephones are conveniences available in the business center. These essential tools create a productive work setting conducive to accomplishing your business goals.

Work station utilization is available free of charge on a first-come, first-served basis. Reservations are not required. Telephones and data ports may be utilized with a charge card.

The Frontier Business Center has free wired and wireless Internet; free wireless Internet is also accessible throughout the terminal.  

Information Center

VisitRochester

A visitor information booth is located on the first floor of the Greater Rochester International Airport, near the baggage claim area. The booth is staffed Monday through Friday from 8:00 a.m. until 8:00 p.m., Saturday from 10:00 a.m. until 6:00 p.m., and Sunday from 10:00 a.m. until 5:00 p.m. Brochures are on display at all times.

Visit the VisitRochester website.

Things to Do

Rochester, also known as the “Flower City,” is excited to have you visit us! We know that you, your friends and family will have a wonderful time exploring everything that Rochester has to offer. We have something for everyone, from history and culture to some great local sporting pleasures.

The VisitRochester website provides a comprehensive online guide to attractions, accommodations, entertainment and events in the Greater Rochester area.

Check out the latest entertainment from the D&C.

Interfaith Chapel

The Interfaith Chapel is located on the lower level, non-secure side of the Airport.  The frosted glass windows and bubbling water fountain provide a serene sanctuary setting. It is open 24/7 and all are welcome to use the chapel at their leisure.

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Lost and Found

For items lost at the Security Checkpoint, please call the VMD-MTS office at 585-463-2980.

For items lost on the aircraft or at the gate area, please contact the respective airline’s lost and found.  Passengers can file a claim at the Airline's webpage for lost items.

If you have discovered that your item has been lost in general areas of the airport and five (5) days have not passed, please contact the Airport's Communication Center at 585 753-7001.

If you have discovered your item has been lost in general areas of the airport and five  (5) days have passed, please contact the Monroe County Sheriff’s Property Clerk at 585 753-4005.

Mail Facilities

A FedEx, UPS and US Postal Service mail box are conveniently located at the bottom of the escalator in the center observatory and the mail is collected daily. In addition, there is a full-service US Post Office conveniently located five minutes from the airport entrance at 1485 Howard Road. Its lobby area is open 24 hours every day.

Meeting Room and Space Rental

Holding a meeting within the airport is convenient for out-of-town as well as local business professionals. The airport is conveniently located and well-equipped to accommodate the business sector of Rochester and welcomes members of the community to utilize our public areas for meetings and events.


Picture of the meeting room.

Conference Room

The Conference Room is an executive-style conference room that accommodates up to 20 people. For information pertaining to room/space rental, please contact the airport Administration Office at 585-753-7020



Picture of the observatory area.

Food Court

The Observation Level, houses our food/retail concessions and offers a spectacular panoramic view of the airfield for ticketed passengers only. All food and beverage served on the observation level must be provided through airport vendors or catering services.



International Arrivals Hall

Picture of the international arrivals hall.

The International Arrivals Hall is approximately 9,305 sq. ft. with maximum occupancy of 300 people. It is unique in design and offers a different venue to host meetings, seminars and special events.

For information pertaining to room/space rental, please contact Airport Administration at 585 753-7020.  Please note that Airport Parking Costs are the responsibility of the rental user and are not included as part of the room rental.

Noise Complaints

Please call 585 753-7001 to file a noise complaint notice.

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Paging Services

To page someone in the airport, dial “0” on one of our white courtesy phones, located throughout the airport terminal. If you are outside the airport you can also have a party paged by dialing 585 753-7001.

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Pets & Service Animals

Picture of caged pet ready for travel.


Regulations for travel with pets & service animals varies from airline to airline.  The Airport has designated "Pet Relief" areas for furry friends & service animals, located outside the lower east and west end of the baggage claim/arrivals roadway.


Please refrain from bringing pets into the terminal to meet/greet arriving passengers. 


Be sure to check with your airline well in advance regarding pet & service animals accommodations.Visit PetsWelcome.com  or Cheapflights website for pet travel tips.

Public Airfield Viewing Area

The Public Airfield Viewing area is a 3,800 square foot, newly designed observatory located at the upper west end of the Airport's main ticketing lobby, adjacent to the USAirways ticket counter.  This area is assessible to non-ticketed passengers, individual work stations, public telephones and comfortable seating for those meeting and greeting passengers.  The Public Airfield Viewing area captures an impressive view of the airfield landscape overlooking the Airport's main runway.

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Restroom Facilities

Restrooms are conveniently located in both concourses, center observatory and at each end of the lower level baggage claim area. They are all wheelchair accessible and equipped with baby changing stations. A unisex companion-care is also available adjacent to the men’s restroom located in the center observatory area that allows for family needs, along with facilities for the disabled.

Shoeshine Services

Shoeshine services are located in Concourse B.

Shops

ROC offers a variety of retail shops including discount gift shops, traditional gift and newsstand shops and unique retail shops that carry a plethora of specialty items.

Kids Work Airport Store

Kids Work offers a broad selection of interesting and exciting educational toys, crafts, travel games, electronic games, plush toys and dolls. The latest and greatest fad toys, other assorted toys, children’s books and a small selection of children’s apparel are also featured.  Merchandise is grouped by brand so you can find the newest items from Disney, Sesame Street, Nickelodeon and Ty.

Picture of Hudson News.

Hudson News

Hudson News gift shop offers a combination of traditional gifts, newsstand and traveler conveniences in addition to an exciting array of the highest quality apparel and theme-oriented merchandise.

Skycap Services

We strive to assist all travelers which arrive or depart through our terminal.

To help make your trip even easier, skycaps are stationed at curb side on the upper level to assist departing passengers by checking bags to their final destination that helps passengers avoid ticket lines. Skycaps can assist individuals with their luggage and are available to transport individuals with mobility limitations by wheelchair to and from aircraft gates. Skycaps are also available at baggage claim to assist arriving passengers.

Smarte Cart Rental

To assist with baggage handling, luggage cart dispensers are located at each end of the baggage claim area, and on the first floor of the parking garage. They may be rented for $4 each with a rebate of 25 cents issued upon return of the cart. The dispensers are equipped to accept credit cards.

Smoking

Effective July 24, 2003, public and work places across New York State are smoke free. This includes bars and restaurants in the terminal.Smoking is not permitted throughout the Greater Rochester International Airport. Ashtrays are located outside of the terminal near all the key entrances of the airport.Smoking is permitted in the parking garage.

TTY & Interpretype Sets (ITY) 

TTY phones for the hearing impaired are located throughout the Greater Rochester International Airport. Once in the terminal, follow the signs to locate TTY phones.   Interpretype (ITY) is an interactive communication system that provides a means of communicating without using speech.  ITY sets are located at all airline and car rental counters, Central Security Checkpoint, Air Communications Center and the Airport Administration office.

Wheelchair Assistance

Passengers who need wheelchair assistance when departing ROC may use the "Press for Assistance" buttons located along the Departures Roadway. 

Skycaps will assist.  Skycaps are also located in the booth near the Center Entrance of the Departures Roadway.

To arrange for Wheelchairs at connections throughout your air travel contact your airline directly by calling their reservations line. 

Please allow time for your wheelchair to arrive. Longer waits may occur during high traffic volume and increased demand.

Wireless/Wi-Fi Services

The Frontier Business Center has wired and wireless Internet. Free wireless internet is also available throughout the terminal. 

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