Kelly A. Reed
Department of Human Services
111 Westfall Rd.
Rochester, NY 14620
Phone: 585 753-6298
Fax: 585 753-6296
The Department of Human Services has as its goal a common sense human service delivery system that is comprehensive, responsive, coordinated and based on measurable results. The department provides various forms of assistance to citizens of Monroe County including income support, medical assistance and comprehensive services designed to promote a higher quality of life for children, families and disadvantaged or elderly adults.
Our offices for 111 Westfall Road and 691 St. Paul Street are open between the hours of 8:00 AM to 4:00 PM. Walk-in applications are accepted daily between these hours.
Mission Statement: "The Stand:
We Stand for being a division:
This area of human services encompasses Temporary Assistance, Emergency Assistance, Food Stamps, Medicaid, Home Energy Assistance Program (HEAP) and day care subsidies for working parents.
This area of human services encompasses Child Protective Services (CPS) Foster Care, Adoption, Adult Protective Services (APS), and other family services teams such as, the Youth Opportunity Unit (YOU), Family Access and Connection Team (FACT) and the Impact team housed at Bivona Child Advocacy Center on Lake Avenue.
Operational in Fall 2010, this facility is a joint venture between Monroe County Department of Human Services, Monroe County Department of Health-Starlight Pediatric Clinic and the Society for Protection and Care of Children (SPCC). The center provides a revolutionary state-of-the-art facility enhancing our already established premier medical home for foster care children, co-located with a supervised visitation center. For more information on the center or to learn about the Buy-a-Brick Campaign, click on the link below.
The administrative services division oversees the department budget, purchasing, contracts, operations, special investigations and waiting room functions. It is dedicated to helping our department run smoothly and efficiently on a daily basis. Administrative Services also oversees the DHS Fraud Hotline, where Medicaid and welfare fraud can be reported anonymously.
The Children’s Detention Center is a secure detention facility for youth up to age 18 who are awaiting adjudication. The center serves the entire Rochester/Monroe County area and also some outlying counties as needed.
The Office of Mental Health oversees the mental health, alcohol/substance abuse, and developmental disability systems in Monroe County and provides funding to a number of community agencies for the provision of services to individuals and their families. Mental Health services are available for adults, adolescents and children.
The Office for the Aging is responsible for planning, coordinating, funding and advocating for programs and services which meet the needs of Monroe County residents age 60 and over. Services are targeted to individuals with the greatest social and/or economic need, placing emphasis on serving those older persons who are low-income, minority or those with physical or mental disabilities.
The Rochester/Monroe County Youth Bureau is a planning, funding and coordinating agency dedicated to developing, implementing and evaluating a comprehensive system of services for youth in our community. The office operates on the belief that youth and their families deserve the best services possible.
The Department of Human Services maintains several different plans which are publicly available and for which we solicit public comment upon renewal.
The NYS Office of Children and Family Services (OCFS), has approved the Monroe County Department of Human Services’ 2012-2016 Child and Family Services Plan. The 2012-2016 Child and Family Services Plan combines into one document the plans for Child Care, PINS Diversion Services, Youth Bureau and the LDSS- Child and Family Services.
Monroe County Deapartment of Human Services has prepared a DRAFT of the 2013 Child and Family Services Plan Update. The 2013 Plan Update includes a new required section on Sexually Exploited Children and Youth (Appendix W). Please click on the link below to view the DRAFT.
There will be a Public Hearing on February 14, 2013 at Mt. Olivet Baptist Church from 1:00 - 2:30 PM. Written testimony regarding the plan will be accepted either the day of the hearing or by mail to Kim Hare, Monroe County Department of Human Services, 111 Westfall Rd - Room 658b, Rochester, NY 14620 by no later than Monday, February 18, 2013. If you will need an American Sign Language (ASL) Interpreter, or have other special needs at the Public Hearing, please contact Kim Ackerman at 753-6773 or via email.
This document is currently pending NYS approval.
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