Monroe County, NY

Information Services

Contact Information

Jennifer Kusse
Acting Chief Information Officer

e-mail


Department of Information Services

6151A City Place
50 W. Main St.
Rochester, NY 14614
Phone: 585 753-1790
Fax: 585 753-1850


Town Support

e-mail

Phone: 585 753-3333


J. Moore
Customer Services

e-mail

Phone: 585 753-1790

Monroe County’s Department of Information Services provides technology solutions, strategies and support to meet the needs of both internal County departments and external customers such as towns, villages, the city, law enforcement agencies and citizens. This includes providing both project management and break/fix support for all county computer, server, network, telephone, Internet and business systems.

Strategic Goals

Our Vision

A fully integrated, scaleable and modernized enterprise in which all County departments, offices and municipalities can securely access information on-demand to deliver government services promptly to the citizens of Monroe County in an effective and efficient manner.

Our Mission

Monroe County will use information technology to:

  • Simplify and streamline government operations
  • Enable County employees to provide quality services to our customers
  • Deliver information and services to citizens at home, at work and in the community

Location

The Information Services Department is located on the 6th floor of Monroe County City Place Building (50 W. Main St.) in Downtown Rochester on the corner of West Main and Fitzhugh Streets. You can get to Fitzhugh Street by taking the Plymouth Avenue exits from I-490.

Get driving directions: Google Maps | MapQuest | Yahoo! Maps

From Buffalo traveling East:

  • Take the Plymouth/Downtown Exit.
  • Turn right on Plymouth and go to the second traffic light which is W. Main Street.
  • Turn left on West Main and the next light is Fitzhugh Street.

From Syracuse traveling West:

  • Take the Plymouth/Broad Street Exit onto South Washington Street.
  • Proceed North on South Washington to West Main Street
  • Turn Right on West Main and the next traffic light is Plymouth Avenue.
  • Proceed straight to your next light which is Fitzhugh Street.

Downtown parking is available at several locations near City Place, the closest being Sister Cities Garage, just South of Main Street across from City Place Building.

Office Administration: 585 753-1790

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Help Desk

All problems related to NYS equipment and applications for the Division of Social Services should be directed to the NYS Enterprise Help Desk at 1 800 697-1323.

All problems related to existing Monroe County equipment or Monroe County provided network access should be directed to the Information Services Help Desk at 585 753-3333.

Any new requests or questions about service should be directed to your IS Customer Support Representative.

Customer Services Division

Customer Services provides:

  • information technology solutions,
  • consulting services, and
  • project management for other departments.

Staff assist in locating solutions to satisfy business requirements and maintain the existing base of countywide information systems used throughout the county.

There is an IS Customer Services Representative assigned to each department and/or division that is responsible for providing these services. Any new requests or questions about service should be directed to your IS Customer Support Representative.

All problems related to existing Monroe County equipment or Monroe County provided network access should be directed to the Information Services Help Desk at 585 753-3333.

Technical Services Division

Technical Services investigates new technology and developments in existing technology in order to develop standards for county hardware, software, and connectivity. They manage and operate the mainframe computer and smaller computers of various client locations throughout the county.

Technical Services staff members:

  • install new equipment,
  • troubleshoot problems with existing equipment,
  • provide Help Desk support for county computer users, and
  • provide management of telephone services.

Additionally they confer with Customer Services staff to determine technical solutions to customer requirements.

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Monroe County Employee Directory

For County Employees Only!

The Monroe County Employee Directory is now available online via the Monroe County Intranet.

You must be logged into the County’s Internal Network in order to access the system. Click on the link below to access the Employee Phone Directory. Once you’re there, bookmark the site for future convenience.

Open the Monroe County Online Employee Directory.

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Parents Guide to Internet Safety

The Internet is a tremendous tool which impacts our lives on a daily basis. It is a vast resource for both education and entertainment. Unfortunately, it can also be the breeding ground for predators and the source of unsolicited objectionable material. In order to protect our children we must be aware of the perils of cyberspace and communicate with our children the importance of web safety. This sheet provides simple guidelines to ensure a safe and enjoyable online experience.

Download the Parents Guide to Internet Safety

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Guard Against Identity Theft

OnGuardOnline.gov Is Your Safety Net.

OnGuardOnline.gov provides practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.

Knowledge is Power

WhatIs?—The leading IT and encyclopedia learning center.

This site has definitions for thousands of the most current IT-related words. Simply look a word up in the encyclopedia or jump to a topic such as Open Source or Web Services to find your definition.

MC Employee Directory

The Monroe County Employee Directory is now available online via the Monroe County Intranet.

This is for County Employees only. You must be logged into the County’s Internal Network in order to access the system. Click on the link below to access the “Employee Phone Directory.” Once you’re there, bookmark the site for future convenience.

Report an Internet Crime

Internet Crime Complaint Center (IC3) is an FBI-NW3C Partnership.

IC3 accepts online Internet crime complaints from either the person who believes they were defrauded or from a third party to the complainant.