Frequently Asked Questions

Q. How do I access mental health services for a family member or myself?

The FIND A SERVICE function on this website lists contact information for Monroe County mental health service providers.

Q. How do I access chemical dependency services for a family member or myself?

The FIND A SERVICE function on this website lists contact information for Monroe County chemical dependency service providers.

Q. What should I do if I feel my family member needs help, but does not want help?

Contact Rebecca Maynard at 585-753-2879 to discuss what options are available to you.

Q. How do I get information to the mental health staff in the Monroe County Jail if my loved one has been arrested?

Contact Kimberly Butler at 585-753-6335.

Q. How do I obtain, and know which mental health services are appropriate for my child?

Contact Jessica Stalter at 585-753-2881.

Q. What if I can't afford treatment?

All publicly funded, licensed outpatient mental health clinics and chemical dependency clinics in Monroe County accept Medicaid, as well as local insurance carriers.

In addition, all have a sliding fee scale for those without insurance, and if that is a burden, you can request for the fee to be reduced or possibly waived, or for a reasonable payment plan to be set up. No one can be turned away from a publicly funded clinic for inability to pay, but agencies will need verification of financial need.

If you believe that you have been denied an appointment due to lack of insurance, ask to speak with the intake supervisor at that agency. If you continue to be denied an appointment due to lack of financial resources, contact the Monroe County Office of Mental Health at 585-753-6047 or mentalhealth@monroecounty.gov for further assistance.

Q. What do I do when I have a problem or grievance with a mental health, chemical dependency or developmental disability provider?

You should ask for the agency’s grievance procedure and/or talk to with a supervisor. If that is not successful, you may contact the Office of Mental Health for assistance at 585 753-6047.

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