Emergency-Crisis Services


If you or someone you know requires immediate/emergency care, the following resources are available or call Lifeline at 275-5151.


The team is a mobile psychiatric emergency department for individuals and families within Monroe County who are experiencing a crisis in mental health. The team’s services are designed to divert non lethal individuals and families from the county’s psychiatric emergency departments. There are no age restrictions. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. Services provided include Crisis intervention/stabilization, mental health assessments and rapid linkage and/or re-linkage to treatment providers. 

To access mobile crisis team services, call Lifeline at (585) 275-5151



Rochester General Hospital Emergency Department
1425 Portland Avenue 
Rochester NY, 14620
(585) 922-4000


Strong Behavioral Health/Comprehensive Psychiatric Emergency Program
300 Crittenden Blvd
Rochester NY, 14642
(585) 275-4501


Unity Health System Emergency Department
St. Mary's Campus
89 Genesee Street 
Rochester NY, 14611
(585) 368-3950


Link to Map of Mental Health Inpatient services in Western NY

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