; Cheryl Dinolfo, County Executive


Contact Information

Julie Allen Aldrich


Monroe County Office for the Aging

Monroe Community Hospital
435 E. Henrietta Rd.
3rd Floor West - Faith
Rochester, NY 14620
Phone: 585 753-6280
Fax: 585 753-6281

General Email:


The Monroe County Office for the Aging (MCOFA) was established by the Monroe County Legislature in 1973 and designated by the Federal and State governments as the Area Agency on Aging under Title III of the Older Americans Act for our service area. MCOFA is proud to celebrate over 45 years of delivering high quality, efficient, and effective long-term care services and supports to meet the changing needs of our community's older adults, caregivers of any age, and individuals with disabilities.
MCOFA is an administrative division within the Department of Human Services (DHS) and the governmental entity authorized to receive and allocate Older Americans Act and state funds for services and supports of community based long-term care. The primary responsibilities of MCOFA focus on planning, advocacy, and coordination activities.
These responsibilities are:
  • To develop and implement a consumer-focused comprehensive four-year plan of coordinated services responsive to the priority needs of older persons, caregivers, and persons with disabilities in Monroe County. Services under this plan are delivered either directly by MCOFA, or through community based organizations under contract with Monroe County. This plan is known as the "Area Plan" and MCOFA submits annual updates to the New York State Office for the Aging to meet the changing short and long-term needs of those served in Monroe County. 
  • To advocate on behalf of the needs of older adults, caregivers, and persons with disabilities. MCOFA does this by monitoring, evaluating, and commenting on policies, programs, and community actions which affect individuals served in Monroe County.
  • To coordinate our planning and service activities with other agencies and organizations to promote the most efficient use of existing resources and to promote new and expanded benefits for older adults, caregivers, and persons with disabilities in Monroe County.
  • To assist in the transformation of our system to provide flexible services that are person/family centered, strengths-based, culturally competent and evidence-based.

To accomplish these objectives, MCOFA collaborates extensively with other DHS and county divisions, service providers, and community groups.  Services are targeted to individuals with the highest social and economic need. An appointed Council for Elders made up of area professionals and consumers advises MCOFA in accordance with Older Americans Act regulations. This Council advises in the following areas:

  • Assisting in the development of the Area Plan before submission to the New York State Office for the Aging (NYSOFA);
  • Conducting and attending public hearings;
  • Representing the interests of older adults (advocacy); and,
  • Reviewing and commenting on community policies, programs, and actions affecting older persons with the intent of assuring maximum coordination and responsiveness to older adults.

In 1973, there were 97,000 individuals 60 years of age and older in Monroe County. Today, there are more than 183,969 individuals age 60 and older, and 21% have at least one disability.  It is our goal to ensure that Monroe County’s older citizens have access to the programs and services they need to remain independent and “Excel in Aging Well.”

OFFICE FOR THE AGING GOALS: Picture of elderly couple on the beach.

  1. Encourage safe, active, and independent lifestyles with timely and responsive systems of quality community-based services and supports;
  2. Promote the rights of older adults and prevent their abuse, neglect and exploitation;
  3. Empower older adults, individuals with disabilities, their families, and the public to make informed decisions about, and be able to access, existing health, long-term services and supports and other service options;
  4. Promote job training and readiness skills for older adults who want to remain in the workforce, and to help care for our community's older residents and individuals with disabilities needing support to maintain independence.


The Monroe County Office for the Aging conducts a comprehensive needs assessment every four years. This assessment helps our staff design and deliver programs and services that will help you, and your family members, maintain independence and live safely in your homes and in the community. The results of this needs assessment will also help us achieve established Office for the Aging Goals.

In order to design programs and services that meet community need, it is important that we hear from members of our community. The survey in attached links below will take approximately 25 minutes to complete and contains seventy-five questions covering the following topic areas: Housing, Transportation, Community Support & Health Services, Social Participation, Respect & Social Inclusion, Outdoor Spaces & Buildings, Civic Participation & Employment, Communication, Caregivers. The survey also requests information on where you turn for help, and demographics to help us target programs and services. The survey closes with your opportunity to provide additional comments to help inform our work.

The first and second links below lead to electronic surveys. The electronic surveys are accessible for use with electronic readers. Data recorded with the electronic surveys are automatically tabulated and we can review the results immediately. The electronic surveys have been designed for anonymity, though you will be provided the opportunity to provide your contact information if you would like to participate in future surveys, focus groups, or have questions.

The third and fourth links below contain portable document formats that can be printed and sent to our offices. If you complete the surveys formatted in hard copy, we must receive in our offices by October 30, 2019 so that we have time to record this information and analyze with the total assessment results. This information can be sent to: Monroe County Office for the Aging, 435 East Henrietta Road, 3rd Floor Faith, Rochester, NY 14620 or scanned and emailed to:

Information collected will help us finalize our four-year plan for programs and services. MCOFA will submit this plan to the New York State Office for the Aging in December. The plan will be implemented upon NYSOFA approval in 2020.

MCOFA staff will monitor program effectiveness in meeting deliverables and submit annual updates to meet the changing needs of Monroe County residents and guests.

  1. Electronic Survey- English: 2020-2024 Long Term Care Services and Supports Needs Assessment - Electronic Survey
  2. Electronic Survey - En Espanol: Evaluacion Comuntaria de Necesidas de Servicios Y Apoyo de Atencion a Largo Plaza 2020-2024
  3. Portable Document Format of Survey - English: Downloadable Copy: 2020-2024 Long Term Care Services and Supports Needs Assessment.pdf
  4. Portable Document Format of Survey - En Espanol: Formato de Documento Portátil - Evaluación del Servicio de Atención a Largo Plazo Basado en la Comunidad y de Necesidades de Apoyo 2020-2024.pdf

We will translate these plans into additional languages upon request. If you have any questions, please contact our office at (585) 753-6280, or via email at

Thank you for your commitment to assisting our office by completing this survey.


NY Connects of Monroe County, Your Link to Long Term Services and Supports - (800) 342-9871 or (585) 325-2800

NY Connects: Your Link to Long-Term Services and Supports, is a free information and assistance service that is available to individuals and their families to help them make informed decisions regarding their long-term care needs. Advisors provide information regardless of the type(s) of disability or age of the individual needing help with long term care. Free translation services are available for individuals who do not speak English as a primary language or are Deaf and utilize American Sign Language.

Advisors are experienced social workers who provide information, guidance, and referral on an array of topics. Topics covered include housing, chore services, personal care, transportation, adult day care, respite for caregivers, guardianship, support groups, nursing home placement, Medicaid, public benefits, mental health counseling, home health care, socialization, nutrition, wellness programs to assist with chronic disease and falls prevention, geriatric physician referral and more.



On Monday, April 15th, Monroe County Executive Cheryl Dinolfo and Monroe County Office for the Aging Director, Julie Aldrich, had a fun time talking with Joanna Palvino on WYSL's Seniors Rock! Radio Show and Podcast. Please tune in to WYSL 1040AM, 92.1 FM or 95.5 FM on Tuesdays at 6:00pm or Saturdays and Sundays at 5:00pm. You can also listen to this segment recorded for April 16, 2019 by going to:


We, and our partner agencies, are always looking for volunteers. Volunteers are needed for help with data entry, special events, senior companions, respite relief and more. Are you looking for way to give back to your community? Are you interested in helping our community's older adults and the families that care for them? We have short term and long term opportunities. If yes, please call our offices at (585) 753-6280 or NY Connects at (585) 325-2800.

Caregiving is a difficult job. When we care for our loved ones, we are often afraid or even too tired to ask for help. If you are a Caregiver in need of a hand, or you want to help a caregiver and don't know how, please check out the Caregiver Respite Project, by going to:


Know your rights when it comes to Life Insurance and Life Settlements:

Helpful Online Resources

Monroe County Office for the Aging Programs and Services are funded in part by Monroe County, New York State Office for the Aging, US Administration for Community Living, United Way, and participant contributions. We value our partnerships in order to meet the needs of our community's older adults and their caregivers.


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