; Cheryl Dinolfo, County Executive

Frequently Asked Questions

Q. What time does the Airport Open? What time does the Checkpoint Open? What time does the Airline ticketing counters Open?

The Airport terminal itself is open 24 hours per day 7 days per week.

The Passenger Security Checkpoint typically opens between 4:00 - 4:30 am.  This may vary slightly depending on the airlines schedule for departing flights as well as during busy travel periods such as the holidays or winter break travel.

Airline ticketing counters do open at least 90 minutes prior to their first scheduled departing flight of the day.  TSA is now recommending passengers arrive at least 2 hours prior to your scheduled departure time.

Q. How can I buy an airline ticket?

There are a many ways to reserve a seat with an airline. The airlines make reservations at the ticket counter, online, through travel agents or by their toll free phone reservations number listed below.

View airline information.

Q. Where do I pick up arriving passengers in the airport?

You can meet your arriving passenger on the ground floor in the new Arrivals Greeting Area. When you come inside to meet your passenger, you will use hourly parking.  The rate for this lot is $2/hour.

Only ticketed passengers are permitted through the security checkpoints. The Airport's new passenger information network "ROCview" can be accessed from the Arrivals Greeting Area. For more information click here.


The Smart Phone Lot is also available for family and friends to stage in while waiting for their passenger to arrive. This lot is newly located on the right as you pull into the terminal off Airport Way.  The Smart Phone Lot has an electric vehicle charging station and a large Flight Information screen to view arrival information.  When your passenger arrives, they should retrieve their luggage, proceed to the curbside and call your cell phone to inform you of which numbered column they are standing at for pick up.  Please do not pull up to the curbside until your passenger has called and is waiting outside.

Q. Where can I find something to eat?

The airport offers a variety of food and beverage establishments.

Learn more.

Q. Can I pick up someone at curbside?

Yes. The passenger must be waiting curbside with all their luggage waiting to load into a vehicle. It takes approximately 15 to 30 minutes to deplane and pick-up luggage, so plan on picking up your party 15 to 30 minutes after the flight arrives.  There is no waiting or no parking at the curb for arriving passengers. If a vehicle is left unattended for any reason, the vehicle will be ticketed and towed at the owners’ expense.  Family and friends are encouraged to use the airport's Smart Phone Lot to stage in - until their passenger has notified them that they are at the curbside and ready for pick up at the appropriately numbered column.

Q. Can luggage be checked in at the curb?

Curbside assistance is available at ROC for passengers who require additional assistance with luggage and who require wheelchair assistance, but curbside check-in is not.  Skycaps are available to help you with luggage and wheelchair assistance. Single occupant vehicles cannot use curbside assistance, since this leaves the vehicle unattended.

Q. What time should I arrive at the airport before my scheduled departure?

TSA now recommends travelers to arrive at the airport at least 2 hours before domestic, and three hours before international scheduled departures. This time will allow the traveler to find parking, catch the shuttle bus from the lot, check-in at the ticket counter and clear through the security check point. Officials also encourage travelers to call their airline's 1-800 number regarding any questions you may have on the status of your flight.

Q. My son/daughter will be flying alone. What are the procedures?

Children flying alone are permitted to be escorted by one parent through the Security Checkpoint to the gated area. At the ticket counter, the ticket agent will issue the parent a “gate pass” with all the flight information on it. This is also the same for a parent picking up a child flying alone.  The Airline is responsible for issuing "gate passes" and therefore use their discretion as to whether or not a pass can be issued.

Q. How many carry-ons can I bring on board the plane?

Passengers are permitted to bring one carry-on and one personal item, such as a briefcase, lap top or purse.

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Q. Will I have to put my laptop, pager or cell phone through the x-ray machine?

Yes. Security screeners will (may) ask travelers to turn on all electronic devices to show they are operational.

Q. Do I still check in at the ticket counter if I have an e-ticket?

All passengers must attain a boarding pass before they are permitted past the Security Checkpoint. Boarding passes are no longer issued at the gate.

E-ticketed passengers also must have a boarding pass before they can pass through security. Passengers can attain boarding passes at the ticket counter, at a self-serve kiosk or online. For more information please contact your individual airline.

Various airlines at ROC participate in the mobile boarding pass program. Visit your airline website or call your airline directly to find out if your airline participates.

Q. What type of identification do I bring to the airport?

Passengers 18 years and older need to bring a government-issued photo ID to the airport and be prepared to show it at any time. DHS REAL ID: NYS Extension through Oct. 10, 2018

Passengers under the age of 18 are not requried to have any form of ID.  If the traveler has an ID with their name and photo on it - it is recommended that they bring it. 

For identification questions you can contact our local TSA agents by calling 585-463-2980.

Q. I am a diabetic and carry syringes. Will I be able to carry this on board a plane?

Yes. Persons carrying special medications that require needles or syringes need to make sure the medication is clearly marked with the pharmaceutical label.

Q. Which airlines service ROC?

ROC is currently served by six major domestic air carriers, including Allegiant, American, Southwest, Delta, jetBlue and United serving 2.4 million passengers annually. With connections to large hub airports, service is provided to any airport worldwide. At this level of activity, the FAA classifies the airport as a “Small Hub.”

Q. What are the most popular destinations from Rochester?

The number of final destinations of passengers is in the hundreds; however, the top ten destinations from Rochester are listed below in descending order:

  1. Orlando
  2. New York - JFK
  3. Tampa
  4. Atlanta
  5. Chicago
  6. New York - LGA
  7. Boston
  8. Ft. Lauderdale
  9. Charlotte
  10. Denver

Q. What is the largest airline at the airport?

Delta Air Lines has the largest passenger share at ROC with 30.1% of ROC's passengers flying on Delta Air Lines. 

Q. What non-stop destinations does the airport offer?

Learn more.

Q. How does an airport operate?

To see how it all works, ROC offers an Airport Tour Program.

Tours are available, and are offered without charge to groups such as schools, scouting organizations, senior centers, church clubs, professional societies, etc.

Learn more.

Q. Which Rental Car companies serve the Greater Rochester International Airport?

Learn more.

Q. What are the names of some hotels in the Rochester surrounding area?

Learn more.

Q. What items can I no longer carry on the plane?

Picture of new check point area at GRIA.

The Transportation Security Administration (TSA) has issued a list of items banned from all carry-on bags.

If you have any doubt in your mind about an item, please visit the TSA website.

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    ROC supports Operation Welcome Home coordinated by the Veterans Outreach Center.  If you have a family member who is returning from military service and you would like to request an organized greeting - please call 585-295-7854. Or visit the Veterans Outreach Center's website by clicking here for more information.
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  • ROC Hours of Operation 

    Terminal: Open 24/7

    Ticketing & Checkpoint: Open Each Day, 90 minutes prior to the first scheduled departure as early as 4:00 AM