MonroeCounty.gov; Cheryl Dinolfo, County Executive

Security and Safety

TSA Pre✓™ at ROCTSA Logo.


TSA Pre✓™ lane hours are determined by TSA based on peak travel hours and can be viewed at TSA.gov.


Click Here for more information on how to sign up for TSA Pre✓™

Travel Tips

Picture of plane flying against clouded sky background.

Please arrive at the airport at least 90 minutes ahead of the scheduled departure time.  Especially passengers with early morning flights between 4:30 am - 8:00 am when 15 flights depart ROC.

Give yourself extra time and please be patient. Every procedure we are undertaking is in an effort to ensure that your travel is safe, secure, and efficient.

Before Arriving at the Airport

  • Contact the airline prior to travel for flight information, flight status and verify baggage restrictions.
  • Have a parking plan.  ROC offers many on-site parking options.  The parking calculator can assist with budgeting ahead of time.
  • If you are traveling with small children,  visit the TSA website for more information on traveling with children.
  • Consolidate and minimize luggage when possible. To verify your airline’s specific requirements, we recommend you contact your airline directly.
  • Visit the Transportation Security Administration's (TSA) website at www.tsa.gov for a complete list of permitted and prohibited items in carry-on and checked luggage, information on how to pack holiday gifts, TSA Pre✓™ lane hours, information and more.
  • Click here for the 311 liquids rule for carry ons.
  • Have your government issued photo ID (examples: Driver's License, Passport). Passengers 18 and older must show government issued photo ID. DHS REAL ID FAQ's
  • Have your boarding pass. Passengers will not be permitted beyond the security checkpoint without a boarding pass. Boarding passes can be obtained at all ticket counters upon check-in, online or at a self-serve kiosk.  This varies by airline. Please call your airline's 800 number for further information.

Airport General Information 585-753-7000

TSA Security Questions & Concerns 585-463-2980

Arriving at the Airport

  • Allow extra time. Industry standard recommends that you arrive at least 90 minutes ahead of your scheduled departure time. This will allow you to park, check-in and go through the screening process.
  • The ROC Airport is open 24 hours/day, ticket counters open as early as 4:00 a.m. and screening checkpoints open at 4:00 a.m.
  • Visit the TSA website to download the My TSA Moblie App for iphone which includes the ability to post and view wait times at security checkpoints across the nation.
  • All unattended vehicles on the terminal roadways will be ticketed and towed without warning according to federal guidelines. The first 15 minutes in our hourly lot is free, and is in short walking distance of the terminal.
  • Keep and watch your belongings at all times and never agree to watch a stranger’s belongings for them.

At the Security Screening

Picture of security checkpoint at GRIA.

  • Only ticketed passengers will be allowed beyond the screening checkpoint. If you have a medical, parental or other specific, verifiable need to accompany a ticketed passenger, please check with your airline to determine how they would like you to proceed.
  • For information on traveling with medications please visit www.tsa.gov.
  • If you have special dietary needs, please contact your airline to confirm the services provided on your flight.
  • If you have a special travel need and would like to arrange for additional assistance at the checkpoint please call TSA Cares to make those arrangements.

At All Times

  • Control all carry-on bags. Never leave anything unattended as it could be subject to tampering.
  • See Something, Say Something: Report any unattended packages, baggage or suspicious behavior anywhere in the airport or on the airplane to Airport Police or airline personnel.
  • It is a federal offense punishable by fine and/or imprisonment to joke or give false information about aviation security threats or possession of weapons, firearms, explosives, etc.

Please keep these tips in mind as you plan your trips and when you arrive at the airport. Please be patient with the service agents who are there to assist you. 

 

Online Travel Tip Information

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Monroe County Sheriff’s Department

Picture of Sheriff's badge.

The Monroe County Sheriff’s Department is the local law enforcement entity at ROC Airport providing security to all passengers, airport tenants and its users.

In addition, the Sheriff’s Department enforces federal guidelines curbside and traffic regulations on airport roadways. To summon a MC Sheriff’s Officer in the event of an emergency dial 9-1-1 on any payphone or “0” on a courtesy phone in the airport.

If you need to contact the Monroe County Sheriff’s Department for any other matter they can be reached daily at 585-753-7001.

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U.S. Customs Service

Picture of US Customs Service badge.

1200 Brooks Avenue
Lower Level Main Terminal West End
Phone: 585 263-6294
Fax: 585 263-5828

Hours of Operation: 8:00 a.m. until 5:00 p.m.

The U.S. Customs Service is America’s frontline against the smuggling of drugs and other prohibited goods. As the premier U.S. border enforcement agency, the Customs Service enforces over 400 laws and international agreements designed to protect the American public. The U.S. Customs Service enforces these laws with an approach that provides a deterrent to criminal activity without creating undue delays to the vast majority of the law-abiding traveling public.

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Transportation of Firearms and Inspection of Checked Luggage

Federal Aviation Administration regulations requires that firearms in checked baggage must be declared and unloaded. Passengers failing to declare firearms or transporting loaded firearms are subjected to a civil penalty of $10,000 fine.

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Unattended Luggage

All patrons are advised to keep within their possession, all pieces of luggage and carry-on baggage. Any piece of luggage found to be unattended will be confiscated and subject to search by the Transportation Security Administration (TSA) and/or the Monroe County Sheriff’s Department . Any patron who observes unattended luggage is urged to contact the Police Department, any airline or ROC employee.

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Airport Fire Rescue Department

Medical Emergencies and Fire Fighting

The Airport Fire Rescue Department handles medical emergencies. For immediate assistance, dial 9-1-1 on any payphone or “7070” on a courtesy phone located in the airport terminal. Operations will arrange for paramedics or whatever assistance is needed.

The ROC Airport is equipped with Automatic External Defibrillator (AED) units near each concourse, the security checkpoint and the baggage claim. Any trained individual can utilize the public access AED units in the event that an emergency occurs.

All Airport Firefighters are EMTD (Emergency Medical Technician Defibrillator) qualified.

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Monroe County Public Safety Training Facility (PSTF)

Picture of fire training at fuel spill fire trainer.  Picture of control tower used at PSTF.

Fuel Spill Fire Trainer

This is a mockup of a Boeing 737 to meet FAA Part 139 training design standards. The mock aircraft is surrounded with propane fuel valves to simulate an actual aircraft fire. The structure is placed upon a 125 foot diameter working surface with a fuel spill burn area surrounding the entire prop. The valves can be fully ignited to surround the entire prop or divided to allow for a partial grid area burn.

Picture of fire training at PSTF.

Specialized Aircraft Fire Trainer

This is a partial aircraft mockup to allow for training for a cabin fire, galley fire, cockpit fire, wheel/brake fire, and under wing fire.

Control Tower

From the control tower instructiors can control all fires.

For more information or class schedule contact Marc Connolly at 585-753-3714.

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Contact Information

Aviation Department
1200 Brooks Avenue
Rochester, NY 14624
Phone: 585 753-7000
Fax: 585 753-7008

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Airport Right Now

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  • Operation Welcome Home
    ROC supports Operation Welcome Home coordinated by the Veterans Outreach Center.  If you have a family member who is returning from military service and you would like to request an organized greeting - please call 585-295-7854. Or visit the Veterans Outreach Center's website by clicking here for more information.
    Thank you for your service.
  • TSA Pre✓™ Checkpoint Schedule
    Click Here for more Info.
  • UAS/Drones knowbeforeyoufly.org
  • DHS REAL ID: NYS
    After October 1, 2020, only the Enhanced or REAL ID will be accepted to get on a domestic flight, enter certain federal buildings or military bases (unless you have a Passport). If you plan to travel, we recommend you upgrade before 2020. 
  • ROC Hours of Operation 

    Terminal: Open 24/7

    Ticketing & Checkpoint: Open Each Day, 90 minutes prior to the first scheduled departure as early as 4:00 AM