SERVICE ALERT - JANUARY 3 - Due to a technical issue with our camera and document scanning workstation, we are unable to process license/permit/ID transactions at Eastside Mobile at this time.  NYS DMV IT is working on a solution.

ATTENTION: The Clerk's downtown Filing Office and all DMV locations and mobile units are CLOSED on Rev. Dr. Martin Luther King, Jr. Day, Monday, January 21.

Making Rochester's DMV More Accessible and Reliable: City Place DMV Will Change to 5 Days per Week Operation

Beginning Wednesday, March 15, the City Place DMV satellite office will be open Monday through Friday from 10:00 a.m. to 3:30 p.m. This move, coupled with the closing of the Monroe County Parks Office mobile unit, will eliminate customer confusion and provide an accessible location for all residents.
Over the past year, the County Clerk has had growing concerns about the inaccessibility of the Parks Office location for people with disabilities and mobility issues. In addition, we know from an analysis of transactions per day of the week that far more individuals use the City Place location and, because of its location, it can be more easily reached by public transit.

DMV Mobile Service

Monroe County Clerk’s Mobile Service

Picture of Mobile Service van.

Delivering government services to you ... enhancing customer convenience.

The Monroe County Clerk’s Mobile Service visits three locations a day, five days a week—one on the County’s east side, one on the west—and now one in the City of Rochester.

We process routine DMV transactions.

Check out the convenience of our mobile service. View Mobile Service hours and locations or call our hotline at 585 753-1604.

Mobile Service Hotline
Call 585 753-1604 for up-to-date messages.

Mobile Service Hours and Locations

Due to record high demand for DMV services, driven primarily by the REAL ID requirements taking effect in October 2020, customer volumes at mobile DMV locations are at an all-time high and walk-in wait times are higher than they have been historically.  We strongly encourage you to consider making an appointment at a DMV branch office instead for faster service.

Picture of people using Mobile Service.The Monroe County Clerk’s Mobile Service brings DMV services to convenient locations near you!

Hours of Operation

  • Mobile Service locations are open from 10:00 a.m. until 3:30 p.m. (permit testing until 2:30 p.m.).

Metro Mobile Location - City Place, 50 W. Main St.

  • Effective Wednesday, March 15, 2017 Metro Mobile has changed to Monday - Friday operation at City Place.  Metro Mobile no longer operates at the Parks Office.

Eastside Mobile Location

  • Mondays: Webster Town Library, 980 Ridge Road
  • Tuesdays: Penfield Town Hall, 3100 Atlantic Avenue
  • Wednesdays: East Rochester Village Hall, Eyer Building, 317 Main Street
  • Thursdays: Pittsford Town Hall, 11 South Main Street
  • Fridays: Perinton Town Hall, 1350 Turk Hill Rd

Westside Mobile Locations

  • Mondays: Parma Town Hall, 1300 Hilton-Parma Corners Road
  • Tuesdays: Chili Town Hall, 3333 Chili Avenue
  • Wednesdays: Ogden Town Hall, 269 Ogden Center Road
  • Thursdays: Clarkson Town Court, 3655 Lake Road 
  • Fridays: Gates Town Hall, 1605 Buffalo Road

Mobile Service Transactions

Driver licenses, permits and non-driver ID cards

  • Apply for or renew operator and motorcycle licenses, permits, and non-driver ID cards;
  • CDL renewals (except with HazMat or towing endorsements);
  • Written tests for operator and motorcycle permits;
  • Duplicates for all types of licenses, permits, and non-driver ID cards;
  • Amendments to all types of licenses, permits, and non-driver ID cards;
  • Enhanced Driver Licenses / REAL ID
  • Conversions of out-of-state driver licenses to New York (Metro Mobile only).


  • Renewals;
  • New plates for passenger and commercial vehicles, trailers and motorcycles;
  • Duplicate plates for passenger and commercial vehicles, trailers and motorcycles;
  • Amendments to registrations for all vehicle types;
  • Plate transfers (from one vehicle to another) for all vehicle types;
  • Plate surrenders.

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Forms of Payment

The Monroe County Clerk's Office and Auto License Bureaus accept cash, checks made payable to “Monroe County Clerk,” and all major credit cards.

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