; Cheryl Dinolfo, County Executive

DMV Mobile Service

Please visit the main page of our website at for the latest information on Emergency Operations as we are NOT following our normal hours, locations and services!  All Mobile Service is suspended indefinitely during this crisis.

Picture of Mobile Service van.

The Monroe County Clerk’s Mobile Service visits a different location on the east and west sides of the county each weekday.

We process routine DMV transactions.  While mobile service office provides the most convenient location for DMV services, please note that due to staff and equipment limitations it is not the fastest option, and our ability to conduct license upgrades to EDL and RID is inconsistent.  For the quickest service possible, a DMV branch appointment is strongly recommended!

Mobile Service Hours and Locations

Due to record high demand for DMV services, driven primarily by the REAL ID requirements taking effect in October 2020, customer volumes at mobile DMV locations are at an all-time high and walk-in wait times are higher than they have been historically.  In addition, the state equipment used to transmit photos and scanned documents is unreliable and experiences frequent and unpredictable failures.  We strongly encourage you to consider making an appointment at a DMV branch office instead for better service.

Picture of people using Mobile Service.The Monroe County Clerk’s Mobile Service brings DMV services to convenient locations near you!

Hours of Operation

  • Mobile Service locations are open from 10:00 a.m. until 3:30 p.m. (permit testing until 2:30 p.m.).

Metro Mobile Location - *Closed and replaced with our full-service branch at 200 E. Main St. effective Thurs. 9/5/2019*

Eastside Mobile Location

  • Mondays: Webster Town Library, 980 Ridge Road
  • Tuesdays: Penfield Town Hall, 3100 Atlantic Avenue
  • The Mobile DMV will not be operating at Penfield on the following days:
    • April 28, 2020 - Presidential Primary Day
    • May 26, 2020 - Board of Assessment Review
    • November 3, 2020 - Election Day
  • Wednesdays: East Rochester Village Hall, Eyer Building, 317 Main Street
  • Thursdays: Perinton Town Hall, 1350 Turk Hill Rd
  • Fridays: Pittsford Town Courts, 3750 Monroe Ave, Suite 950

Westside Mobile Locations

  • Mondays: Parma Town Hall, 1300 Hilton-Parma Corners Road
  • Tuesdays: Chili Town Hall, 3333 Chili Avenue
  • Wednesdays: Ogden Town Hall, 269 Ogden Center Road
  • Thursdays: Clarkson Town Court, 3655 Lake Road
  • Fridays: Gates Town Hall, 1605 Buffalo Road

Mobile Service Transactions

Driver licenses, permits and non-driver ID cards

  • Apply for or renew operator and motorcycle licenses, permits, and non-driver ID cards;
  • CDL renewals (except with HazMat or towing endorsements);
  • Written tests for operator and motorcycle permits;
  • Duplicates for all types of licenses, permits, and non-driver ID cards;
  • Amendments to all types of licenses, permits, and non-driver ID cards;
  • Enhanced Driver Licenses / REAL ID - Please note that while we offer this service at Mobile locations as a convenience to our customers, particularly those with transportation or mobility issues, we strongly recommend that for faster and more consistent service that you bring this transaction type to a branch DMV office -- with a DMV appointment, you will be in and out in 15 minutes.


  • Renewals;
  • New plates for passenger and commercial vehicles, trailers and motorcycles;
  • Duplicate plates for passenger and commercial vehicles, trailers and motorcycles;
  • Amendments to registrations for all vehicle types;
  • Plate transfers (from one vehicle to another) for all vehicle types;
  • Plate surrenders.

Back to top

Forms of Payment

The Monroe County Clerk's Office and Auto License Bureaus accept cash, checks made payable to “Monroe County Clerk,” and all major credit cards.

  print this page    email this page    back to top

Accessibility and Standards · Disclaimer and Privacy Policy · Non-Discrimination Policy

Official Site of Monroe County, New York. Copyright © 2019 Monroe County. All Rights Reserved.
Comments or suggestions? Please e-mail the webmaster.

Contact Us



DMV Helpline:

(585) 753-1604

Henrietta, Irondequoit and Rochester DMV Branches will reopen by appointment only on Thurs. 6/18/20. 

More info HERE.

Downtown Filing Office

Now open with some restrictions

General Phone:
(585) 753-1600
Customer Service Phone (Non-DMV Issues):
(585) 753-1620
Pistol Permit Department Phone: 
(585) 753-1642
Pistol Permit Department Email:
**When possible email is the best method of communication as all phone numbers are voicemail only systems**