MonroeCounty.gov; Cheryl Dinolfo, County Executive

**UPDATED** TUES. FEB. 18 - DMV SERVICE RESTORED
All issues that DMV offices throughout the state were experiencing on Friday 2/14 have been resolved.  Thank you for your patience! 

ISSUE WITH WESTSIDE MOBILE DMV IMAGE TRANSMISSION AFFECTS MOST LICENSE/PERMIT/ID TRANSACTIONS - THURS. 2/13/2020
State DMV and private vendor techs have determined that a new image capture laptop needs to be configured for the Westside Mobile DMV.  We are anticipating receipt of this laptop by approxiately 2/19/2020.  Until then, the Westside Mobile DMV will be unable to process Enhanced/REAL ID license, permit and ID issuance transactions and all original (first time) permits, IDs and licenses.  It will still be able to register and title vehicles.  We apologize for the inconvenience and urge the use of a branch office in the meantime.

DMV Mobile Service

Picture of Mobile Service van.

The Monroe County Clerk’s Mobile Service visits a different location on the east and west sides of the county each weekday.

We process routine DMV transactions.  While mobile service office provides the most convenient location for DMV services, please note that due to staff and equipment limitations it is not the fastest option, and our ability to conduct license upgrades to EDL and RID is inconsistent.  For the quickest service possible, a DMV branch appointment is strongly recommended!

Mobile Service Hours and Locations

Due to record high demand for DMV services, driven primarily by the REAL ID requirements taking effect in October 2020, customer volumes at mobile DMV locations are at an all-time high and walk-in wait times are higher than they have been historically.  In addition, the state equipment used to transmit photos and scanned documents is unreliable and experiences frequent and unpredictable failures.  We strongly encourage you to consider making an appointment at a DMV branch office instead for better service.

Picture of people using Mobile Service.The Monroe County Clerk’s Mobile Service brings DMV services to convenient locations near you!

Hours of Operation

  • Mobile Service locations are open from 10:00 a.m. until 3:30 p.m. (permit testing until 2:30 p.m.).

Metro Mobile Location - *Closed and replaced with our full-service branch at 200 E. Main St. effective Thurs. 9/5/2019*

Eastside Mobile Location

  • Mondays: Webster Town Library, 980 Ridge Road
  • Tuesdays: Penfield Town Hall, 3100 Atlantic Avenue
  • Wednesdays: East Rochester Village Hall, Eyer Building, 317 Main Street
  • Thursdays: Perinton Town Hall, 1350 Turk Hill Rd
  • Fridays: Pittsford Town Courts, 3750 Monroe Ave, Suite 950

Westside Mobile Locations

  • Mondays: Parma Town Hall, 1300 Hilton-Parma Corners Road
  • Tuesdays: Chili Town Hall, 3333 Chili Avenue
  • Wednesdays: Ogden Town Hall, 269 Ogden Center Road
  • Thursdays: Clarkson Town Court, 3655 Lake Road
  • Fridays: Gates Town Hall, 1605 Buffalo Road

Mobile Service Transactions

Driver licenses, permits and non-driver ID cards

  • Apply for or renew operator and motorcycle licenses, permits, and non-driver ID cards;
  • CDL renewals (except with HazMat or towing endorsements);
  • Written tests for operator and motorcycle permits;
  • Duplicates for all types of licenses, permits, and non-driver ID cards;
  • Amendments to all types of licenses, permits, and non-driver ID cards;
  • Enhanced Driver Licenses / REAL ID - Please note that while we offer this service at Mobile locations as a convenience to our customers, particularly those with transportation or mobility issues, we strongly recommend that for faster and more consistent service that you bring this transaction type to a branch DMV office -- with a DMV appointment, you will be in and out in 15 minutes.

Registrations

  • Renewals;
  • New plates for passenger and commercial vehicles, trailers and motorcycles;
  • Duplicate plates for passenger and commercial vehicles, trailers and motorcycles;
  • Amendments to registrations for all vehicle types;
  • Plate transfers (from one vehicle to another) for all vehicle types;
  • Plate surrenders.

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Forms of Payment

The Monroe County Clerk's Office and Auto License Bureaus accept cash, checks made payable to “Monroe County Clerk,” and all major credit cards.

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