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Supervisor Of Technology Services
Description of Duties
This is a managerial position responsible for assisting the director of an information systems department with directing and coordinating the day-to-day operations of the department. Duties include ensuring an agency’s request for computer support and services is met in a timely manner through communicating needs to staff, prioritizing work, providing staff with necessary resources, and maintaining the required technical level of staff through the provision of proper on-going training. Other responsibilities include evaluating technology products and services for the agency’s data, voice, voice messaging, cellular systems, and emerging telecommunications technologies. The employee reports directly to and works under the general supervision of the Supervising Director of Management Information Systems, the Director of Technology Operations, or other administrative staff member. General supervision is exercised over a technical staff.
Minimum Qualifications
Candidates must meet the following minimum requirements on or before the date of the written exam:
Graduation from high school or possession of an equivalency diploma, plus EITHER:
- Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s degree in Management Information Systems (MIS), Computer Science, Information Science, or other MIS, computer or information science field, plus five (5) years paid full-time or its part-time equivalent* experience in systems programming and development, systems analysis, or end-user services or application support services, two (2) years of which must have been in a supervisory capacity, and two (2) years of which must have included in either capacity end-user and/or application support services; OR,
- Graduation from a regionally accredited or New York State registered college or university with an Associate’s degree in Management Information Systems (MIS), Computer Science, Information Science or other MIS or computer or information science field, plus seven (7) years experience as described in (A) above, two (2) years of which must have been in a supervisory capacity, and two (2) years of which must have included in either capacity end-user and/or application support services; OR,
- Nine (9) years experience as described in (A) above, two (2) years of which must have been in a supervisory capacity, and two (2) years of which must have included in either capacity end-user and/or application support services; OR,
- Any equivalent combination of training and experience as defined by the limits of (A), (B) and (C).
