Human Services

Contact Information

Corinda Crossdale

Thomas Vasey
Deputy Commissioner


Department of Human Services

111 Westfall Rd.
Rochester, NY 14620
Phone: 585 753-6998
Fax: 585 753-6296

For Child Support Questions:

Phone: 888-208-4485


Department Overview

The Department of Human Services has as its goal a common sense human service delivery system that is comprehensive, responsive, coordinated and based on measurable results.  The department provides various forms of assistance to citizens of Monroe County including income support, medical assistance and comprehensive services designed to promote a higher quality of life for children, families and disadvantaged or elderly adults.

Hours of Operation

Our offices, located at 111 Westfall Road, Rochester, NY  14620 and 691 St. Paul Street, Rochester, NY  14605 are open between the hours of 8:00 AM to 4:00 PM. Walk-in applications are accepted Monday - Friday between these hours.

Financial Assistance

This area of human services encompasses Temporary Assistance, Emergency Assistance, SNAP (Supplemental Nutrition Assistance Program), Medicaid, Home Energy Assistance Program (HEAP), Child Support Enforcement and Day Care subsidies for working parents.

Mission and Vision:

The Department of Human Services Financial Assistance Division empowers residents to achieve their highest level of self-sufficiency and independence, and promotes safety, and physical and emotional well-being.

DHS delivers strengths-based comprehensive, responsive and coordinated services guided by measurable results.

DHS Limited English Proficiency Policy & Procedure

Child and Family Services

This area of human services encompasses Child Protective Services (CPS) Foster Care, Adoption, Adult Protective Services (APS), and other family services teams such as, the Youth Opportunity Unit (YOU), Family Access and Connection Team (FACT) and the Impact team housed at Bivona Child Advocacy Center on Mt. Hope Avenue.

The Sands Family Constellation Building at the Monroe County Pediatric & Visitation Center

Operational in Fall 2010, this facility is a joint venture between Monroe County Department of Human Services, Monroe County Department of Health-Starlight Pediatric Clinic and the Society for Protection and Care of Children (SPCC). The center provides a revolutionary state-of-the-art facility enhancing our already established premier medical home for foster care children, co-located with a supervised visitation center. For more information on the center or to learn about the Buy-a-Brick Campaign, click on the link below.

Making Memories for Years to Come

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Administrative Services

The administrative services division oversees the department budget, purchasing, contracts, operations, special investigations and waiting room functions. It is dedicated to helping our department run smoothly and efficiently on a daily basis. Administrative Services also oversees the DHS Fraud Hotline, where Medicaid and welfare fraud can be reported anonymously.

Vendor Information

If you are a Landlord or Childcare Provider looking to obtain a vendor number with the Department of Human Services or if you need to update your information with us, please click on the link below.

Vendor Number Request/Change Form

Please send your completed form to: 

Vendor Operations

P.O. Box 23020

Rochester, NY 14692

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Children's Detention Center

The Children’s Detention Center is a secure detention facility for youth up to age 18 who are awaiting adjudication. The center serves the entire Rochester/Monroe County area and also some outlying counties as needed.

Office of Mental Health (OMH)

The Office of Mental Health oversees the mental health, alcohol/substance abuse, and developmental disability systems in Monroe County and provides funding to a number of community agencies for the provision of services to individuals and their families. Mental Health services are available for adults, adolescents and children.

Office for the Aging (OFA)

The Office for the Aging is responsible for planning, coordinating, funding and advocating for programs and services which meet the needs of Monroe County residents age 60 and over. Services are targeted to individuals with the greatest social and/or economic need, placing emphasis on serving those older persons who are low-income, minority or those with physical or mental disabilities.

Rochester/Monroe County Youth Bureau

The Rochester/Monroe County Youth Bureau is a planning, funding and coordinating agency dedicated to developing, implementing and evaluating a comprehensive system of services for youth in our community. The office operates on the belief that youth and their families deserve the best services possible.

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The Department of Human Services maintains several different plans which are publicly available and for which we solicit public comment upon renewal.

Temporary Assistance and Supplemental Nutrition Assistance Program Employment Plan

The 2012-2016 Child and Family Services Plan

The NYS Office of Children and Family Services (OCFS), has approved the Monroe County Department of Human Services’ 2012-2016 Child and Family Services Plan. The 2012-2016 Child and Family Services Plan combines into one document the plans for Child Care, PINS Diversion Services, Youth Bureau and the LDSS- Child and Family Services.

2017 Child and Family Services Plan Update

The New York State Office of Children and Family Services (OCFS), has approved the Monroe County Department of Human Services' 2017 Child and Family Services Annual Plan Update. The 2017 Annual Plan Update highlights activities/accomplishments in 2016 and updates activities planned for 2017 and beyond within the LDSS-Child and Family Services Division as well as Child Care, PINS Diversion, and the Rochester-Monroe County Youth Bureau.

The 2018-2023 Child and Family Services Plan Draft

Monroe County has drafted the 2018-2023 Child and Family Services Plan, as required by statute.  The plan is due to the New York State Office of Children and Family Services on April 4, 2018.  Monroe County Department of Human Services is accepting comments on the proposed plan until April 2, 2018.  Comments can be sent to

Monroe County will be holding a public hearing on March 20, 2018 at Monroe Community College Downtown Campus from 9:30 am to 1:00 pm.  Due to space limitations, reservations are appreciated.  Please call 753-6430 to register. 

  • DRAFT: 2018-2023 Child and Family Services Plan


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