Emergency-Crisis Services

 

If you or someone you know requires immediate/emergency care, the following resources are available or call Lifeline at 275-5151.

 

ROCHESTER COMMUNITY MOBILE CRISIS TEAM (Part of Strong Behavioral Health).

The team is a mobile psychiatric emergency department for individuals and families within Monroe County who are experiencing a crisis in mental health. The team’s services are designed to divert individuals and families from the county’s psychiatric emergency departments who are not at risk of harming themselves or others. There are no age restrictions. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. Services provided include Crisis intervention/stabilization, mental health assessments and rapid linkage and/or re-linkage to treatment providers. 

To access mobile crisis team services, call Lifeline at (585) 275-5151

 

BEHAVIORAL HEALTH ACCESS AND CRISIS CENTER (Part of Rochester Regional Health).

The Rochester Regional Health Behavioral Health Access and Crisis Center is available for those who need help with a mental health or substance use issue. In many situations, you or a loved one may need assistance right away, but not the full resources of the emergency department. The Center can be an alternative to a trip to the emergency department for an urgent mental health need.

   

EMERGENCY DEPARTMENTS:

 

Rochester General Hospital Emergency Department
1425 Portland Avenue 
Rochester NY, 14620
(585) 922-4000

 

Strong Behavioral Health/Comprehensive Psychiatric Emergency Program
300 Crittenden Blvd
Rochester NY, 14642
(585) 275-4501

   

Link to Map of Mental Health Inpatient services in Western NY

   

Live Chat/Text Services:

 

*These services are not maintained by Monroe County, but MCOMH would like to make community members aware that these services are available

Local - 2-1-1 Crisis Live Chat (click here)  8am-11pm, 7 days a week

National - 24/7 Crisis Text Line (click here)

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