Emergency-Crisis Services

If you or someone you know requires immediate/emergency care, the following resources are available or call Lifeline at 275-5151.


The team is a mobile psychiatric emergency department for individuals and families within Monroe County who are experiencing a crisis in mental health. The team’s services are designed to divert non lethal individuals and families from the county’s psychiatric emergency departments. There are no age restrictions. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. Services provided include Crisis intervention/stabilization, mental health assessments and rapid linkage and/or re-linkage to treatment providers. 

To access mobile crisis team services, call Lifeline at (585) 275-5151


Rochester General Hospital Emergency Department
1425 Portland Avenue 
Rochester NY, 14620
(585) 922-4000

Strong Behavioral Health/Comprehensive Psychiatric Emergency Program
300 Crittenden Blvd
Rochester NY, 14642
(585) 275-4501

Unity Health System Emergency Department
St. Mary's Campus
89 Genesee Street 
Rochester NY, 14611
(585) 368-3950

Link to Map of Mental Health Inpatient services in Western NY

Live Chat/Text Services:

*These services are not maintained by Monroe County, but MCOMH would like to make community members aware that these services are available

Local - 2-1-1 Crisis Live Chat (click here)  8am-11pm, 7 days a week

National - 24/7 Crisis Text Line (click here)

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