Department of Human Services
111 Westfall Rd.
Rochester, NY 14620
Phone: 585 753-6298
Fax: 585 753-6296
The Child and Family Services Division of the Monroe County Department of Human Services provides child and family welfare services required by the community. These include a range of voluntary and involuntary, preventive, protective, supportive, and rehabilitative services for adults, children, and families to maintain and enhance their quality of life. The Children and Family Services Division houses teams at four sites: 111 Westfall Road, 691 St. Paul Street, 1099 Jay Street and 1 Mt. Hope Ave. The Child and Family Services Division is comprised of these program areas:
Throughout this website, each of these program areas and their services are further described, along with contact information. Special initiatives and other services are also presented. As always, we are open to feedback or consumer/community input. Please feel free to send this office a message or inquiry.
A Family’s Guide to the Child Welfare System , which was produced from a collaborative effort among children and family organizations across the country (Federation of Families for Children’s Mental Health), will help you better understand how the child welfare system works. It also will inform you of your rights and responsibilities. In addition to contacting us, this guide is an option for answering questions if you or someone you know becomes involved in the child welfare system.
Child Protective Services is a program area of the Children and Family Services Division of the Monroe County Department of Human Services that:
Child Protective Services is organized into three sections:
Please call the Monroe County child abuse reporting hotline at 1-800-342-3720. You can call anytime of the day or night. When you call, a Child Protective Services intake specialist will ask you for information about the child’s family and about how and why you think the child is being mistreated. If the situation you describe meets the legal standards that are required for Child Protective Services to take action, a report of your suspicions will be registered with the New York State Child Abuse and Maltreatment Register.
All situations that are recorded in the New York State Child Abuse and Maltreatment Register must be investigated by caseworkers from Child Protective Services. The investigation must begin within 24 hours of the time the child abuse or neglect report was recorded and must include the following steps:
Generally, Child Protective caseworkers are prohibited by law from identifying people who make child abuse or neglect reports. In rare instances, a Child Protective caseworker may tell a family who made a report. This could occur when:
Child abuse occurs when a parent or another person with legal responsibility for the care of a child:
Child neglect occurs when a parent or another person with legal responsibility for the care of a child causes physical, mental, or emotional harm to the child (or creates an imminent danger of such harm) by:
A serious physical injury is one that causes:
A sex offense against a child is any sexual contact that involves a child and parent (or other adult responsible for the child’s care) and is done for the sexual gratification of either the child or the adult.
Sex offenses against children also include:
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