Contact Us

Brief History

Veteran Service Agencies first originated in 1926 through the American Legion.

As demand for such services increased (largely due to World War II), the Agencies became a part of the County Government in 1945. Since that time, the Monroe County Veterans Service Agency has provided warm, compassionate service to thousands of veterans and their families.

Your Advocates:

Laura Stradley, Director
Paula Burgin, Service Officer
Scott Maginn, Service Officer
Paula D’Angelo, Service Officer
Fawn Mattice, Asst. Service Officer
Ken Moore, Outreach Coordinator
 

E-Mail Addresses:
mcveterans@monroecounty.gov

lstradley@monroecounty.gov
paulaburgin@monroecounty.gov
scottmaginn@monroecounty.gov
pdangelo@monroecounty.gov
fmattice@monroecounty.gov
kmoore@monroecounty.gov
 

Located at:

125 Westfall Road
Rochester, New York 14620

Telephone: (585) 753-6040 
Fax: (585) 753-6602

Office Hours:
Monday - Friday, 8:00-4:00


What to bring to your appointment


In order to provide you with the best service and to expedite the claims process as much as possible, we ask that you try to bring a few supporting documents to your initial appointment. If you are scheduled to meet with one of our Accredited Service Officers regarding a claim for service connected disability, please bring the following:

  • DD214
  • Private medical records (if you have copies)
  • Any letters you've already received from VA regarding your claim
  • Marriage certificate (if you are married)
  • Birth certificates (if you have children)
  • Military medical records (if you have copies) or if you are actively drilling

If you are unable to locate any of these records, our staff will be more than happy to assist you.

For pension claims (to include Aid and Attendance, Housebound, and Improved), an Accredited Service Officer will send you a letter detailing the exact documents that are needed to support your personal claim.  The same is true for any memorial benefits afforded to a veteran's surviving family members.

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