; Cheryl Dinolfo, County Executive


Auto License Bureau (DMV)

The Monroe County Clerk's Office serves as the local agent for the New York State Department of Motor Vehicles within the areas of vehicle registrations and license, permit and ID issuance. Many other types of DMV services, such as road testing or applications for the restoration of revoked licenses, are handled directly by the state.

Do you use your NYS license to board domestic flights? If so, get ready for REAL ID!

Starting in October 2021, a standard NYS driver license will no longer be accepted by the TSA when boarding a domestic flight.

If you have an Enhanced license, US passport, or several other forms of ID, you already have a document that meets the REAL ID requirements.

Not sure what documents you need to upgrade?  Try the NYS DMV Proof Wizard!  And when you're ready, we strongly recommend you make an appointment for service.

Please note that if your name has changed since birth, including due to marriageand you are using any proofs that show your former name, federal law requires that we see legal documentation of the change (a "linking document") such as a government-issued marriage license or adoption certificate.  In New York State, certified copies of marriage licenses can be obtained from the town or city clerk's office where the license was originally obtained. 

Picture of license plates and DMV forms.

Information about Accomodations for People with Disabilities

DMV Services and Information

  • Driver Licenses
  • Non-Driver Identification
  • Learner Permits
  • Vehicle Registration
  • Commercial Driver Licenses (CDL)
  • Plate Surrender
  • Enforcement Transactions

You can find detailed DMV information, answers to many motor vehicle questions, complete several basic transactions, and access the most commonly used forms by using the link provided below to go to the New York State Department of Motor Vehicles website.

New York State Department of Motor Vehicles Information:
New York State DMV
DMV Phone Numbers
DMV Forms

Telephone Service

DMV information is also available by telephone at 518-486-9786. In addition to a 24 hour automated service, live operators are available during normal business hours.

Eye / Vision Tests

For those customers who need a vision test to renew their licenses, please know that Monroe County Auto License Bureau offices are able to provide this service and renew your license in a single visit. You can also obtain a vision test by one of the more than 6,000 DMV approved providers across NYS (for example, enrolled pharmacists, physicians, nurses and other eye care providers).

Hours and Locations

View the Auto License Bureau hours and locations or call the Monroe County Auto License Bureau Hot Line (answered Monday through Friday, 8:30 AM oto 4:30 PM) at 585-753-1604.Picture of the inside of Auto License Bureau.

DMV Mobile Services

DMV Mobile Services are suspended for the duration of 2020. Please review your mail-in and dropbox options for DMV transactions currently available.

Forms of Payment

The Monroe County Clerk’s Office and Auto License Bureaus accept cash, checks made payable to “Monroe County Clerk,” and all major credit cards.

Parking and Traffic Tickets

The Auto License Bureau does not handle parking violations and cannot answer your questions about parking tickets. We do not regulate parking. Contact the locality if you have parking tickets or questions about local regulations. Failure to answer parking tickets may result in barring renewal of your auto registration or a registration suspension.

In Monroe County, traffic tickets for moving violations are handled by local courts. In the City of Rochester, since April 2018, the city's Traffic Violations Agency handles non-criminal moving violations. Criminal traffic violations in these areas, such as DWI or reckless driving, are handled by criminal courts. Contact the local criminal court.

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Contact Us



DMV Helpline:

(585) 753-1604

Henrietta, Irondequoit and Rochester DMV Branches will reopen by appointment only on Thurs. 6/18/20. 

More info HERE.

Downtown Filing Office

Now open with some restrictions

General Phone:
(585) 753-1600
Customer Service Phone (Non-DMV Issues):
(585) 753-1620
Pistol Permit Department Phone: 
(585) 753-1642
Pistol Permit Department Email:
**When possible email is the best method of communication as all phone numbers are voicemail only systems**